Mobile setup

iOS and Android Subscription Setup: Import and Connect Reliably

Most mobile setup problems come from an outdated app, missing VPN permission, or battery management stopping the app in the background. Check them separately.

6 min readContent reviewed · 2026-09-04
OFFICIAL DOWNLOADS

Choose an official client for your device

Install from the project release page or App Store. Choose a client that matches your device and supports subscription imports.

NexaHop AndroidNexaHop official app

Android 8+ · ARM64

Recommended for Android: open NexaHop directly after installation; no subscription copying or manual refresh. Existing customers should sign in to their original account. Trials are subject to eligibility checks. Open official download ↗
v2rayNGFree & open source

Android

Official GitHub Releases. Choose a stable build for your operating system and CPU architecture. Open official download ↗
ShadowrocketPaid third-party app

iPhone · iPad · Apple TV

App Store availability and pricing vary by region; check the store page before installing. Open official download ↗

Security note: avoid shared Apple IDs, enterprise-signed builds, file-sharing mirrors, and modified installers from ads. App Store availability depends on your Apple ID region.

01

Choose a compatible app

Use the account-center guide to find the currently recommended client for your OS version. Install only from an official app store or the project’s official release channel.

  • iOS and iPadOS must allow a VPN configuration.
  • Android may need background activity permission.
  • Never install an unknown package downloaded by an ad page.
NexaHop privacy-safe tutorial illustration 1
Confirm your account and trial status before choosing a client.
02

Import and refresh the subscription

Copy the private URL and choose import from URL. Refresh after the first import and whenever your plan or node access changes.

  • Copy the complete URL without spaces.
  • Upgrade the client if it reports an unsupported format.
  • Refreshing does not change orders or account data.
NexaHop privacy-safe tutorial illustration 2
Use official downloads and match the operating-system version.
03

Choose a node and mode

Start with a nearby, stable node. VMess has broad client compatibility, while Hysteria2 may be more flexible on some high-latency or variable networks.

  • Start with rule-based mode.
  • Compare Wi-Fi and cellular networks separately.
  • Disconnect when not needed if battery usage matters.
NexaHop privacy-safe tutorial illustration 3
Paste your private subscription and refresh the node list.
04

Fix common mobile issues

Check system time, permissions, the last subscription update, and current node status in that order.

  • VPN setup fails: remove a conflicting old profile and authorize again.
  • Connected icon but no page loads: switch node and check DNS.
  • Frequent disconnects: remove battery restrictions and test another network.
NexaHop privacy-safe tutorial illustration 4
Test a normal website after connecting and troubleshoot in order.
FAQ

Related questions

Can one subscription be used on iOS and Android?+

Yes. All plans allow unlimited devices sharing the total data allowance and validity.

Can I use the same subscription after changing phones?+

Yes while the account and plan are active. No extra device slot is needed. Remove your subscription before giving away the old phone.

24 HOURS · 10 GB

Try 1 day and 10 GB before choosing a plan

Eligible new users receive a single-device trial after email registration. No phone number is required and registration never starts an automatic charge.

Create account and claim trial